We are big fans of saving money, and we also love dining out! Thankfully for us, we can use Restaurant.com to save money on dining out at some of our favorite restaurants. And in lots of cases, we get to try new restaurants we wouldn’t have heard of otherwise.
We’ve eaten at this newer Mexican restaurant only a few times. We’ve had a mixture of really good to just mediocre experiences. Friday night after Chris got out of work, we were going to get pizza at one of our favorite places, but we were both kind of hungry for Mexican food. So, I purchased a certificate through my Restaurant.com app and we headed out that way.
When we got there, there were no other customers. For some reason, it’s always empty when we go there. We were quickly seated, and the server took our drink orders and brought out some complimentary chips & salsa. I will say, their chips & salsa are delicious. Some of the best we’ve ever had. We don’t like the chunkier, pico de gallo that some restaurants serve with chips, we prefer a true salsa. And their chips are hand made (at least we seem to think so) and they are always nice and warm. They don’t give you a lot of chips, so while we were still waiting for our meals, Chris asked the server for a refill of the chips. He came over and said “just so you know, we don’t do free refills on the chips”. We just looked at each other. I told him that we’ve always gotten free refills in the past, and he said “no, we never have given free refills”. Chris said that’s ok, we want a refill anyways, we’ll pay for an extra refill. So he brought us out another little basket of chips.
For our entrees, Chris ordered the Burrito San Jose. He ordered this last time and said it was delicious. This time, it looked different, and he said it tasted very different. The last time, the pork was shredded, and this time it was cubed. Which, some wouldn’t think that makes a difference, but I do think the way it’s prepared changes the consistency and taste of the food. It also had a lot of extra “stuff” on it that he didn’t care for. He said he wouldn’t get it again.
He also didn’t care for the rice and beans. He said they were very bland and kept adding salt to them. He ended up leaving most of it.
But my entree is where this meal took a drastic turn. I have always gotten the beef & mushroom fajitas, and they were always really good. I did order my fajita with no onion, and this is how it came out.
I wasn’t going to say anything – because it’s really not that big of a deal. I can easily eat around the onions. But Chris did tell the server that I ordered it with no onions. The server’s response was “well we have to cook it on a bed of onions so we don’t burn the rest of the food”. I was like, mmmmkay. Like I said, I could deal with the onions, but that was just a very weird excuse.
As I started eating my fajitas, I noticed something stuck to a piece of beef. It was a HAIR. A black, curly, hair. And it was cooked into a piece of beef. I showed Chris and he couldn’t believe it. I placed it on a napkin, and Chris called the server over. I had my phone camera on and was getting ready to snap a picture of the hair (what do you expect.. I’m a blogger!) but as soon as I showed the server the hair, he quickly snapped up the napkin and my plate and said they will make me a new plate.
Not even 2 minutes later, I received a new plate. Now mind you, by this time there was only one other table with customers, and my dinner which originally took them 20-30 minutes, suddenly came out in 2 minutes. I had zero faith that this was a newly cooked entree, and I truly believe they just moved it to a new plate and handed it to me. My tortillas were wrapped in aluminum foil, and I literally wrapped up my entire dinner in the aluminum foil and fed it to our dogs when we got home!
When the server brought over our bill, they did not deduct anything from our bill. To be honest, I didn’t expect them to, either. I opened up my Restaurant.com app and showed him my certificate. He took my phone out of my hand and went back to the kitchen with my phone. Which, I thought was odd. I thought he was just going to write down the certificate number like most places do. I didn’t expect him to just walk off with my phone. He came back a few minutes later and said he pressed something on my phone and the certificate went away and he needed me to bring it back up again. It took me a few minutes to figure out how to do that, but I finally was able to bring up the certificate again. He asked me something about the certificate in his broken English, and I told him I was doing a restaurant review for Restaurant.com. That’s when his eyes got really big. And he said “ohh, and this all had to happen to you tonight, didn’t it.” I said “yes, unfortunately”. He continued to write down the code and walked away. He brought back the corrected bill which took our $10 Restaurant.com certificate off. We paid and left.
Unfortunately, we were both hungry when we left and stopped at the store for snacks on our way home.
We have definitely written Agave Express off of our list of restaurants we will ever visit again. And even though we had a bad experience here, this is not the fault of Restaurant.com in any way. Almost all of the restaurants we’ve visited through Restaurant.com has been a great experience, and some of the restaurants we’ve even become regulars at! If you like to dine out and save money, you need to check out Restaurant.com! I even have their app on my phone so we can find places to eat no matter where we are!
Disclaimer: I am a member of the Restaurant.com Review Crew. I do receive a compensation for my reviews, but all comments, opinions and photos are my own.
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