My cell phone is a part of me. I’m pretty much attached to my phone 24/7. I even keep it next to my bed when I sleep and I often check my emails on my phone in the middle of the night.
My first smart phone was a tiny little Samsung phone, I don’t even remember the model. Then I upgraded to the Galaxy S3. Loved it, and then upgraded to the S5 two years ago. Loved that phone too. But a couple of months ago, I was unable to get my phone to charge. The charging port broke off completely. My boyfriend attempted to fix it, but in the process, other things went wrong with it. I was only able to use it for a few features (such as mail – I couldn’t even talk on the phone) and one day there was a black dot on the screen. Throughout the day, that dot got bigger and bigger. By the end of the day, my screen was completely black and the phone was completely useless.
We had been planning on upgrading our phones but we were waiting on the Note 7’s to come out, so I had to wait a couple of months. I was SO anxious for these phones to come out I can’t even tell you. I watched the unboxing, and that night, we both pre-ordered the Note 7’s and they were to arrive at our home on 9/19/16. Which, they did, and we were able to get them activated with just a phone call to Verizon.
And all was well.
Until tonight. We’ve had our phones for just 2 weeks, and we just found out there is a nationwide recall on the Note 7’s. Apparently, there is an issue with the battery exploding and causing fires! Oh, snap. I have noticed my phone getting really hot when charging wirelessly, but thought maybe it was normal. I just spent $900 on this phone, so the thought of my phone bursting into flames is not something I want to imagine – or experience.
I immediately went to Verizon’s live chat (where I pre-ordered the phone) and they told me I could exchange it for the S7 or S7 Edge. Mmmm…. no thank you. I specifically wanted the Note 7 for so many features. They told me I could exchange it for a new Note 7 but I had to contact Samsung, and they provided me the link to do a live chat with Samsung. Here’s how that conversation went:
Needless to say, I am very relieved! As long as my phone doesn’t burst into flames while charging in the next week, I should be golden. Next week I will be visiting a local Verizon store and swapping my Note 7 out for a new one that has a non-exploding battery in it.
So if you are wanting to exchange your Note 7 for a new one, just visit your carrier next week. Easy peasy.