Back in June, my Samsung Galaxy S5 bit the dust. I was going to replace it right away, but my contract with Verizon didn’t end until August 9th, and I couldn’t upgrade until that point. Also, after doing tons of research, I had chosen my next phone to be the Samsung Galaxy Note 7. It had all the features I wanted in my next phone. So I went 2 months with NO PHONE. It was painful. I run two businesses and I’m a blogger – and my phone is like one of my limbs. I was so lost without it. But, I survived. Somehow.
August 2nd, I watched the live unboxing of the Note 7. I oohed and aaahed over it, and was all too excited when I saw they were going to have it in gold after all!
That night you could start pre-ordering it. My boyfriend and I both pre-ordered our Note 7’s through Verizon.com – but to our dismay, we could only get it in blue, black or silver. No gold. Apparently, gold was not available to the U.S. customers for some very strange reason. So, we ordered them in the blue coral. And then we anxiously awaited their arrival on August 19th.
August 19th came, and Fedex finally delivered these bundles we’ve been waiting for. OF COURSE, we couldn’t not activate them at home like we’re supposed to be able to do, but we called Verizon and they had us set up in just a few minutes, and we were good to go.
We had already bought several phone cases and screen protectors for them. (And I had received almost 30 cases to review from various companies!) Variety is the spice of life, right?
Our phones were awesome. We loved them. Then 2 weeks later, we start hearing about how some phone are bursting into flames. I wasn’t too concerned at first, because I didn’t know the circumstances as to why they caught on fire. Was it the customer’s fault? Samsung’s fault? Didn’t know. Just knew that we loved our Note7’s.
Then, more and more reports were happening and we started to get concerned. Next thing we knew, there was a national recall on them. Great! Now what do we do? I called Verizon, they said to call Samsung. Called Samsung, and they said once Verizon has the new updated phones, we could EASILY exchange our old Note 7’s for new ones, OR we could opt for a different phone all together. But, we wanted the Note 7’s. So we had to wait until Verizon had new ones in stock with the updated batteries, since that was the cause of all of these fires.
Last week, my Note 7 had a required update available, so I updated it. After that, every time I turned my phone on, I got a big white message on the main screen telling me to immediately shut down my phone and return it to my local provider.
The new phones were available in Verizon stores as of last week – Sept 21st. I had a lot of things going on, and the first chance I had was yesterday, Sunday 9/25/16. We went to our Verizon store (make sure it’s a corporate store, that’s the only ones you can exchange the phones at) and we got there at a little after 3pm. We were told there was a 45 minute to 1 hour wait. So we waited. After about an hour, we were finally waited on. We were told they did not have ANY blue Note 7’s in stock – only black. They said that Samsung never even sent them any of the new Note 7’s in blue. I was furious. We PRE-ORDERED these phones in blue for a reason. And that’s what we wanted in exchange for this recall thing that we were required to do. But nope – we were not given any other option. We were told we could hold on to our phones and IF they get the blue phones in, they can call us and let us know – but they can’t HOLD them for us, either. And then they told us that if our phones exploded in the mean time, it’s on us. No exchanges at that point – because they are offering a replacement black phone right now. So we had NO CHOICE but to get the Note 7’s in black.
So we did that, which took FOREVER, by the way. They closed at 5pm and we were there until 6pm, an hour after they closed. Electronically signed a couple things to get everything switched over, and then they did the transfer all data from our old phones to the new phones thing, (which sucked, because it didn’t transfer everything over like it was supposed to).
Today I just received an email from Verizon, with a statement about my “new” phone. I logged in to see what the details were, and guess what? Back in August when we pre-ordered these phones, and paid for 1 month already on our 24-month plan, it does NOT count towards our “NEW” phones. We had to sign a brand new contract yesterday, but what I didn’t understand was that our contract doesn’t count the 1 payment we already made – so now we will be paying 25 months @ $36/month for these phones, instead of 24 months. So instead of paying $864 for these phones, we are now paying $900. How is this fair?? Samsung sells us FAULTY phones – and REQUIRES us to exchange them, and they get more money for it, and we get a $25 store credit! Really?!
I did a live chat with Verizon and this was their explanation:
So Verizon is standing strong that we have to make more monthly payments than initially agreed to for this phone.
I have since also called Samsung, they have an open ticket for me, and they said they will investigate this issue and will call me back within 48 hours. I will update you with what they say. But this is NOT right and I will be fighting this one for sure! I am NOT paying an additional $36 for this phone, and I want the color phone I originally ordered! Anything else is not acceptable!
Please feel free to comment your issues or experiences with this whole Note 7 mess below!